We all know you have to drive traffic to grow your customer base - but that’s just the start. 70 - 95% of most businesses' revenue comes after the first order in subscription eCommerce. Everything you do to drive customer engagement is KEY to your success!
It’s a lot to think about, much less tackle - that’s why it’s good to focus on one area at a time. What can you do NOW to grow your business sustainably, without throwing more dollars at driving more traffic. Where do you have existing revenue opportunities?
- Converting that traffic to sign-ups,
- Onboarding your new customers,
- Retaining your customers past their first 3-4 orders,
- Keeping them engaged for months to come,
- Having customers willing to help you drive more traffic and customers through referrals.
It’s a lot to think about, much less tackle - that’s why it’s good to focus on one area at a time. What can you do NOW to grow your business sustainably, without throwing more dollars at driving more traffic. Where do you have existing revenue opportunities?
Customer Focused Marketing for Subscription eCommerce
Your Story
Your subscription eCommerce business has been gathering a fair amount of interest, a growing number of trial customers, and a few good souls that are loyal to you. Way to go! We all know subscription customers are fickle, competition is fierce, and there is so much to do.
There are definitely parts of the business that you are very proud of, but you know there is something missing--something you can do better to grow your business to the next level. But you’ve either reached your capacity resource-wise or experience-wise. You’ve been busy building your business from the vision, operations, and driving interest.
Now you’ve reached a point where either growth has started to plateau, you are seeing your costs to acquire a customer (CAC) increase, or you are starting to see your customer lifetime value (CLV) go down. Or maybe, you don’t even have good access to these types of metrics to see what the health of your business is.
You’re in the right place! We help companies like yours with strategy and implementation of programs that maximize customer engagement all the way from first visit to advocate. When you need a fresh set of eyes on your customers’ digital journey, we’re your next partner.
We look at your customers’ entire experience. From the first time they hear about you, to their first time on your website, how they sign-up, get onboarded, engage with your content, and become loyal customers. This is your customers’ digital journey!
How are you making your customers feel, understand, and experience your brand, your service, and all the value that you deliver?
Let’s jump into your customer’s shoes and join them on a journey of experiencing your brand.
We bring to the table a cascade of ideas backed by the data to prioritize them. We’re data minded, creative, customer focused, and can see the bigger picture while not leaving out a single detail. We will help focus on your overall business metrics - not just your marketing.
Let's help you be more relevant to your customers - We promise when you focus on the customer, it will come full-circle to impact your bottom-line.
There are definitely parts of the business that you are very proud of, but you know there is something missing--something you can do better to grow your business to the next level. But you’ve either reached your capacity resource-wise or experience-wise. You’ve been busy building your business from the vision, operations, and driving interest.
Now you’ve reached a point where either growth has started to plateau, you are seeing your costs to acquire a customer (CAC) increase, or you are starting to see your customer lifetime value (CLV) go down. Or maybe, you don’t even have good access to these types of metrics to see what the health of your business is.
You’re in the right place! We help companies like yours with strategy and implementation of programs that maximize customer engagement all the way from first visit to advocate. When you need a fresh set of eyes on your customers’ digital journey, we’re your next partner.
We look at your customers’ entire experience. From the first time they hear about you, to their first time on your website, how they sign-up, get onboarded, engage with your content, and become loyal customers. This is your customers’ digital journey!
How are you making your customers feel, understand, and experience your brand, your service, and all the value that you deliver?
Let’s jump into your customer’s shoes and join them on a journey of experiencing your brand.
- What areas need improvement?
- What questions are you leaving unanswered?
- Where do your customers experience uncertainty?
- What is your key goal right now? - Let’s start there.
We bring to the table a cascade of ideas backed by the data to prioritize them. We’re data minded, creative, customer focused, and can see the bigger picture while not leaving out a single detail. We will help focus on your overall business metrics - not just your marketing.
Let's help you be more relevant to your customers - We promise when you focus on the customer, it will come full-circle to impact your bottom-line.
How We’re Different:
We’ve been in your seat - been the person who is working to grow a business with only so many hours in the day, only so many levers to pull, & only so many dollars to spend. |
We’re focused on YOUR customer. What will help them engage with you? Where can we help them solve their problems. This mindset is proven, it works! |
We are full of ideas - but not just any ideas. We are analytical, creative, process-oriented, problem solvers. We’ll help you prioritize all the possibilities based on potential impact. |
We’re knowledgeable in your niche. We have experience in eCommerce, in Subscriptions, in the Food Market. We combine all the best practices for you. |
Where we're located:
Based in beautiful Longmont, Colorado, available virtually for clients throughout the U.S.
If the scope of your work requires significant face time, we are available to travel to client sites for an extra fee.
If the scope of your work requires significant face time, we are available to travel to client sites for an extra fee.
