Last week we talked about why onboarding new customers around their first order is a great place to focus your retention energy. In our example scenario, you could score yourself bonus revenue to the tune of $39K. It's time to get started with some actionable tips! Here are our top 3 quick wins that will help you start to reduce your churn rate.
3 ideas to implement right away
Let’s start with order 1 - here are a few simple ways to get started focusing on customer onboarding. Keep in mind that these are basic ways to dip a toe in the water - you don’t need to have it perfect to get started and you don’t necessarily want it perfect either. Why? It may inhibit you from being able to easily test or change direction if you learn something from customer behavior or feedback.
Your next steps:
When you feel stuck and unable to move forward with the measurement or implementation of these programs, you are in the perfect spot to hire a specialist.
Don’t forget to read our follow-up post: "10 Answers New Subscribers Need - Help Your New Subscribers Success by Setting Expectations Early"
For an evaluation of your current new customer onboarding experience and where to focus, fill in our New Customer Insights & Action Plan request. There are often two or three quick wins you can implement within a few weeks to lower churn immediately. Let’s get started finding some revenue opportunities for you.